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The Achievement Process

A practical performance improvement process underpinned by personal preferences for “Getting things Done”
The Achievement Process - Customer Diagnostics

The need

Are your meetings driving real results, or just taking up time?

In today’s competitive landscape, the cost of misalignment and poor execution is staggering. Businesses cannot afford the wasted time, resources, and missed opportunities that come with teams pulling in different directions.

To thrive, businesses need to learn new and better ways to align their teams and sustainably "Get things Done".

We empower you to win in your market and excel in the workplace through a powerful, practical process that turns strategic intent into tangible results.

As the exclusive global license holder of the Achievement Process, we bring a proven, results-driven methodology. This ensures your strategic, tactical and operational plans don’t just sit on paper – but drive real, sustainable success.

Our Approach

Why the Achievement Process

Empowering teams to execute their plans in less time, with better results and greater buy-in, cohesion and alignment. At its core, the Achievement Process (AP) addresses some of the most critical factors influencing performance: people, purpose and process.

It creates a common language for “getting things done”
Combines preference-based personal and team profiling with a practical process for decision-making and problem-solving.

How it works

 Customer Diagnostics - The Achievement Process
The Achievement Process - Customer Diagnostics
People

The starting point.

An understanding of self and others through the lens of the Achievement Process is enhanced and linked directly with “Getting things Done”.

Purpose

Often assumed or not fully understood.

Early clarity and a focus on ‘defined outcomes’ is created to increase buy-in and accelerate the commitment to engage.

Process

The vehicle for execution.

An easily applied process that identifies what needs to be done, how to approach tasks, the resources required to meet performance demand, and how to optimise team synergy.

Perfomance

A logical, practical, and powerful methodology that cuts through complexity so leaders can focus on the core content of their business. It unlocks the performance of project and leadership teams at all levels, serving as a toolset for sustainably converting goals and challenges into high-performance outcomes.

The impact

Measurable, Quantifiable and Profitable

The benefits of implementing strategic, tactical and operational plans through the Achievement Process are clear. Companies have tracked significant improvements, from executing their strategies and achieving unprecedented results to realising substantial savings and boosting profits.

The impact

In their words

Sasfin

“The Achievement Process had a significant impact on how we approach project and change management. Over a couple of years, our EXCO team engaged in a strategy process that clarified actions, deliverables and measurements, integrating insights from across business units into a systematic approach. This led to notable successes in our strategic initiatives, in part due to the team profiling done through the Achievement Process.”

Josh Souchon, Group Chief Information Officer, Sasfin

Sakura

"Our leadership teams use the Achievement Process every day. It has improved how we solve problems, structure our thoughts and make decisions. We’ve also implemented it in our Management of Change System and Incident Investigation System to mitigate risks and prevent incident recurrence. The common language of the Achievement Process has led to more effective communication and cross-functional collaboration, resulting in getting more done in less time. The support from Customer Diagnostics has been vital in fostering widespread adoption and commitment to the process across all levels. It’s easily understood and has become integral to our KPIs and project management, ensuring that we meet our targets effectively."

Johannes (Douw) Botha. Services Manager, Sakura

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Drives flawless execution across strategic, tactical and operational levels

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Implements a logical, disciplined and practical approach to “getting things done” & delivering results

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Creates a common, status-free language for seamless collaboration

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Clarifies roles and maximises the value of every team member’s contribution

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Instils actionable skills that transform performance immediately

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Minimises conflict and blame, fostering a cohesive, engaged team

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Provides a vocabulary to enable clear, effective communication that accelerates decision-making

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Guides successful change management, ensuring smooth transitions

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Achieves results that consistently meet deadlines, budgets and quality standards

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Delivers substantial ROI by translating strategy into tangible, high-impact outcomes

The benefits

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